the next date will probably be in autumn/winter 2025

TRAINING CONTENT:

• How to listen better

• How to better grasp and perceive what the other person is saying or thinking

• How to calm emotions and de-escalate tense situations

• How to calm an escalating customer, colleague, or employee

• Understanding what causes pressure, defense, heightened emotions, or struggle in communication

• Ethical inducing the desired emotion in a business partner, associate, colleague or employee

Essentially, the training is focused on understanding, improving relationships, and how to move from conflict to cooperation again. It can be used in business negotiations, trade, management, or everyday life.

ORGANIZATIONAL INFO:

• 2 lecturers Lenka Osičková and Viktor Kostický

• DATE:

• LOCATION: Bratislava, Hotel Loft

• NUMBER OF PARTICIPANTS: max 20 people

• SCHEDULE: 9:00 - 17:00

• INVESTMENT: €597 + VAT per person

• CATERING: coffee, drinks, snacks included. Lunch not included.